Commercial & Janitorial Cleaning Frequently Ask Questions
Frequently Asked Questions
Common questions
Everything you need to know before you call
Will we always get the same cleaning team?
Yes — always. We assign a dedicated crew to your facility, so they learn your space, your standards, and your preferences. Familiarity means better results, not shortcuts.
Do you use subcontractors?
Never. Every cleaner is our own trained, insured employee. This is the single biggest difference between Exceptional Touch and most commercial cleaning companies — who quietly send whoever's available.
Can you handle all our cleaning needs?
Yes. Windows, floors, carpets, pressure washing, deep scrubs — we're a full-service provider. One vendor, one relationship, no gaps. You'll never need to call another cleaning company.
Are you insured?
Yes. We are fully insured and have WSIB compliance. We also have Materials Handling and Ladder Safety training and compliance.
Do you provide cleaning supplies and equipment?
Yes. We can provide all necessary cleaning products and equipment, or work with products supplied by your facility if preferred.
How do you determine pricing?
Pricing is based on factors such as the size of the facility, frequency of service, scope of work, and any specialized cleaning requirements. We provide free, no-obligation quotes.
How do you ensure consistency over time?
Domenic and his supervisor team work in the field with staff every week and conduct regular quality checks at every account. And you always have his direct cell — not a ticket system, not a call centre.
How do you ensure consistency over time?
Domenic and his supervisor team work in the field with staff every week and conducts regular quality checks at every account. PLUS you always have his direct cell — not a ticket system, not a call centre.
What does the free first deep clean include?
A full-facility deep clean before your regular schedule begins — floors, surfaces, washrooms, high dusting, all detail areas. It sets the baseline high so every subsequent clean maintains it.
What if I'm not satisfied with a clean?
Call Domenic directly. We respond immediately and return to make it right — no tickets, no wait times, no runaround. We stand fully behind our work.
How often can you clean our facility?
We offer daily, weekly, bi-weekly, and customized cleaning schedules based on your business's needs and budget.
Can cleaning be done after business hours?
Absolutely. We offer flexible scheduling, including evenings, nights, weekends, and holidays to minimize disruption to your operations.
How do you handle security, alarm codes, keys and building access?
We follow strict security protocols and maintain confidentiality regarding all access information.
How often should my facility be cleaned?
Cleaning frequency depends on your facility’s size, traffic, and industry requirements. We offer daily, weekly, bi-weekly, and customized cleaning schedules to ensure your space remains clean, safe, and presentable.
Let's start with a free site assessment
We'll come to your facility, assess your needs, and build a custom cleaning plan starting with a free first deep clean.